Terms of Service
By accessing thebigcatalyst.com, accepting a proposal, purchasing a service, or otherwise engaging The Big Catalyst LLC, you agree to these Terms of Service.
These Terms establish clear expectations and protect both you and us. If you do not agree with them, please do not use our website or purchase our services.
1. About The Big Catalyst
The Big Catalyst LLC (“The Big Catalyst,” “TBC,” “we,” “us,” or “our”) is a Wyoming limited liability company providing:
Course and lesson videos.
Training and onboarding videos.
Explainer videos.
Video and multimedia libraries.
Supporting creative assets.
Video strategy, design, editing, animation, and related services.
Our services are subject to these Terms, any applicable written proposal or agreement, and applicable law.
2. Use of This Website
You may use this website only for lawful purposes.
You agree not to:
Violate applicable laws or regulations.
Attempt to gain unauthorized access to our website or systems.
Interfere with website security or functionality.
Distribute malware or malicious code.
Copy, reproduce, scrape, or distribute website content without authorization.
Misrepresent your identity or authority.
Use our website or services to infringe third-party rights.
Website content is provided for general informational purposes and may change without notice.
3. Services and Engagements
Services are governed by:
An accepted proposal, order, or statement of work.
Any applicable written agreement.
These Terms.
Your project documents may define the scope, deliverables, pricing, schedule, revision allowance, intellectual-property rights, and other requirements.
If a project-specific agreement conflicts with these Terms, the project-specific agreement controls for that project.
Nothing on this website constitutes a binding offer unless expressly identified as one. We may accept or decline any project request.
A project is confirmed only after we accept the engagement and receive any required agreement, deposit, or initial payment.
4. Payments and Fees
Fees, billing schedules, and payment terms are stated in the applicable proposal, invoice, checkout page, subscription description, or agreement.
Unless otherwise stated:
Prices are quoted in US dollars.
Payments are due according to the agreed schedule.
Advance payments reserve production capacity and allow work to begin.
Work may be paused if a payment becomes overdue.
Final files and transferable rights may be withheld until all outstanding amounts are paid.
You are responsible for applicable taxes, bank charges, and currency-conversion costs, excluding taxes imposed on our net income.
Payments may be processed by Stripe or another authorized provider. Your use of a payment provider is also subject to that provider’s terms and privacy practices.
You authorize us and our payment provider to charge the supplied payment method according to the price and schedule disclosed before purchase.
5. Recurring Plans
If you purchase a monthly plan, retainer, or other recurring service:
The price and billing frequency will be disclosed before purchase.
Your payment method may be charged automatically at the beginning of each billing period.
The plan continues until cancelled according to its stated conditions.
You may cancel future renewals by emailing billing@thebigcatalyst.com before the next billing date, unless your agreement specifies a different notice period.
Cancellation prevents future renewal charges but does not automatically refund the current billing period.
Unused production capacity expires at the end of the applicable period unless the plan expressly allows it to roll over.
We may change recurring-plan pricing by providing reasonable advance notice. Revised pricing will apply to a future renewal and not to a period already paid.
6. Cancellation and Refund Policy
Because our services involve reserved production capacity and customized creative work, payments are not automatically refundable.
Before Work Begins
If you cancel before any project setup, research, planning, scripting, design, production, or reserved scheduling begins, we may refund the payment after deducting:
Non-refundable payment-processing fees.
Approved third-party expenses.
The reasonable value of any work already completed.
After Work Begins
Once work begins, payments covering completed work, work in progress, reserved production capacity, and committed third-party expenses are non-refundable.
If prepaid fees materially exceed the value of work completed and non-cancellable commitments, we may refund the unused balance at our reasonable discretion or where required by law.
Recurring Plans
Payments for recurring plans are non-refundable after the applicable billing period begins, except where required by law or expressly stated in the plan.
Cancellation stops the next renewal but does not retroactively cancel or refund the current billing period.
Cancellation by The Big Catalyst
If we cancel a project without cause and cannot provide the agreed services, we will refund prepaid amounts attributable to services not performed.
We are not required to refund amounts connected with completed work, approved work, non-cancellable expenses, non-payment, prohibited content, breach of an agreement, or failure to provide required materials or cooperation.
Requesting a Cancellation or Refund
Email billing@thebigcatalyst.com with your:
Name and company.
Project, invoice, or order number.
Reason for the request.
Approved refunds will normally be returned to the original payment method. Processing times depend on Stripe, the payment method, and your financial institution.
Nothing in this policy limits rights that cannot lawfully be waived.
7. Service Delivery
Our services and deliverables are digital. We do not normally ship physical products.
Delivery may occur through:
Email.
Cloud storage.
Project-management software.
Video-hosting platforms.
Another agreed digital method.
Project timelines begin after we receive required payments, materials, instructions, access, and approvals.
Delivery dates are good-faith estimates unless expressly guaranteed in a signed agreement.
Late feedback, missing materials, changed requirements, third-party failures, or circumstances beyond our reasonable control may extend the schedule.
8. Client Responsibilities
You agree to:
Provide accurate and timely instructions.
Supply the required scripts, branding, files, access, and source materials.
Provide consolidated feedback through an authorized representative.
Review and approve deliverables within the agreed review period.
Obtain all necessary permissions, licenses, releases, and approvals.
Ensure that your materials and requested use are lawful.
Maintain backup copies of important source materials.
We are not responsible for delays or errors caused by incomplete, inaccurate, or late client materials or instructions.
9. Revisions and Feedback
Revisions are provided according to the applicable project scope or agreement.
A revision is a reasonable modification to an existing approved direction. It does not include:
A new concept or creative direction.
Replacement of an approved script.
New deliverables, formats, durations, or languages.
Rework caused by incomplete or inaccurate instructions.
Changes requested after final approval.
Additional revisions and changes in scope may require additional fees and an adjusted schedule. We will seek approval before performing material out-of-scope work.
Feedback should be prompt, clear, and consolidated. Delayed or conflicting feedback may affect the delivery date.
10. Approvals
You are responsible for reviewing:
Scripts and factual claims.
Spelling and pronunciation.
Branding and visual details.
Legal, medical, educational, or regulatory statements.
Final deliverables.
A deliverable is considered approved when you provide written approval or publish, distribute, or otherwise use it.
Changes requested after approval may be billed separately unless they correct a material failure to follow the agreed scope.
11. Intellectual Property
Client Materials
You retain ownership of materials you provide. You grant us permission to use, reproduce, edit, and share those materials as reasonably necessary to provide the services.
You confirm that you have the legal right to provide and authorize the use of those materials.
Final Deliverables
Ownership and usage rights are defined in the applicable project agreement.
Unless otherwise stated, after full payment you receive rights to use the final client-specific deliverables for their intended purpose.
Materials We Retain
Unless expressly included in writing, we retain ownership of:
Working and source files.
Pre-existing materials.
Templates, methods, workflows, systems, and production techniques.
Presets, scripts, software, and reusable components.
Drafts, unused concepts, and internal assets.
Third-party materials that cannot legally be transferred.
Where our retained materials appear in a final deliverable, you receive a non-exclusive license to use them as part of that deliverable.
Third-Party Materials
Stock media, music, fonts, voice-over services, software, plugins, and artificial-intelligence tools may be governed by separate licenses.
We cannot transfer ownership beyond the rights granted by the relevant provider.
Portfolio Use
Unless otherwise agreed in writing or restricted by confidentiality obligations, we may display publicly released work and identify your company as a client in our portfolio, case studies, proposals, social media, awards submissions, and marketing.
Portfolio or confidentiality restrictions should be agreed in writing before production begins.
12. Confidentiality
Each party agrees to protect confidential information received through an engagement and use it only for the relevant project.
Confidential information does not include information that:
Becomes public without a breach.
Was already lawfully known.
Is received lawfully from another source.
Is independently developed.
Must be disclosed by law.
A separate nondisclosure agreement controls if it conflicts with this section.
13. Third-Party Tools and Links
Our website and services may use or link to third-party platforms, payment providers, cloud services, media libraries, or software.
We do not control and are not responsible for the availability, security, pricing, policies, content, or performance of third-party services.
14. Client Outcomes
We are committed to delivering professional work aligned with the agreed project objectives and scope.
Case-study results and performance examples reflect specific client engagements. Results may vary depending on factors such as the client’s offer, audience, implementation, distribution, and market conditions.
15. Limitation of Liability
To the maximum extent permitted by law, The Big Catalyst LLC will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, revenue, data, opportunities, goodwill, or business interruption.
Our total liability arising from a particular service or project will not exceed the amount paid to us for the service or project giving rise to the claim.
These limitations do not apply where prohibited by law.
16. Suspension and Termination
We may suspend or terminate website access or services if:
Payment is overdue.
These Terms or a project agreement are materially breached.
The requested content is unlawful or prohibited.
Continued work creates a material legal, security, reputational, or operational risk.
Required cooperation or materials are not provided.
Active projects will be handled according to the applicable agreement and the cancellation provisions above.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.
Subject to any non-waivable rights under applicable law, courts with jurisdiction in Wyoming will have exclusive jurisdiction over disputes arising from these Terms or our services.
Before filing a formal claim, each party agrees to attempt to resolve the dispute through written communication for at least 30 days.
18. Changes to These Terms
We may update these Terms periodically. Changes will be posted on this page.
Changes will not retroactively modify an existing signed project agreement unless both parties agree.
Continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms.
19. General Provisions
If any provision is found unenforceable, the remaining provisions remain effective.
Failure to enforce a provision does not waive the right to enforce it later.
Provisions concerning payment, intellectual property, confidentiality, liability, and dispute resolution survive termination where applicable.
These Terms, together with applicable proposals, invoices, statements of work, and written agreements, constitute the agreement concerning their subject matter.
20. Contact
For general questions:
The Big Catalyst LLC
A Wyoming limited liability company
thebigcatalyst.com
support@thebigcatalyst.com
For billing, cancellation, or refund requests: