Privacy and Cookies Policy

1. Scope of This Policy

This Privacy and Cookies Policy explains how The Big Catalyst LLC (“The Big Catalyst,” “TBC,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you:

  • Visit thebigcatalyst.com.

  • Submit a contact form or request pricing.

  • Book a strategy call.

  • Purchase our services.

  • Provide materials for a project.

  • Otherwise communicate or work with us.

This Policy applies to website visitors, prospective clients, clients, and business contacts. It does not apply to third-party websites or services linked from our website.

2. Company Information

Legal entity: The Big Catalyst LLC
Jurisdiction: Wyoming, United States
Website: thebigcatalyst.com
Contact: support@thebigcatalyst.com

For privacy-related questions or requests, contact us using the email above.

3. Information We Collect

Information You Provide

When you contact us, book a call, request pricing, make a payment, or begin a project, we may collect:

  • Your name and business email address.

  • Company name and job title.

  • Telephone number, if provided.

  • Project requirements, objectives, timelines, and budgets.

  • Scripts, media, branding, course content, creative assets, and reference materials.

  • Feedback, approvals, and communications.

  • Billing, transaction, and contract information.

  • Other information you choose to provide.

Please do not send sensitive personal information unless it is necessary for an agreed project and an appropriate method of sharing it has been established.

Payment Information

Payments may be processed by Stripe or another authorized payment provider.

We do not directly store complete payment-card numbers or card security codes. Payment providers may collect payment details, billing information, device data, and transaction information according to their own privacy policies and legal obligations.

You can review Stripe’s Privacy Policy at stripe.com/privacy.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

  • IP address and approximate location.

  • Browser, operating-system, and device information.

  • Pages viewed and website interactions.

  • Referring URLs.

  • Dates, times, and duration of visits.

  • Cookie identifiers and similar technical information.

4. How We Use Information

We may use personal information to:

  • Respond to enquiries and provide pricing or proposals.

  • Schedule and conduct calls.

  • Prepare contracts, project plans, and invoices.

  • Deliver and manage our video, multimedia, and creative services.

  • Process payments and maintain transaction records.

  • Communicate about projects, revisions, approvals, and support.

  • Operate, protect, analyze, and improve our website.

  • Measure website and marketing performance.

  • Send relevant business communications where permitted.

  • Prevent fraud, misuse, security incidents, and payment disputes.

  • Protect our legal rights and enforce our agreements.

  • Comply with tax, accounting, regulatory, and legal obligations.

Where applicable, we process information because it is necessary to provide our services, support our legitimate business interests, or comply with legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Provide essential website functionality.

  • Remember preferences.

  • Measure website traffic and performance.

  • Understand how visitors interact with our content.

  • Measure enquiries and marketing conversions.

Cookies may include:

  • Strictly necessary cookies.

  • Functional cookies.

  • Analytics cookies.

  • Advertising or conversion-measurement cookies, if enabled.

Where required by applicable law, nonessential cookies will be managed through the cookie-preference controls available on our website.

You may also control cookies through your browser settings. Blocking some cookies may affect website functionality.

6. How We Share Information

We do not sell personal information.

We may provide limited information to trusted service providers that help us operate our website, process payments, communicate with clients, and deliver projects. This may include Stripe, Framer, cloud-storage providers, and approved production partners.

These parties receive information only when reasonably necessary to perform their services. Project materials shared with production partners remain subject to appropriate confidentiality and usage restrictions.

We may also disclose information when required by law or in connection with a legitimate business transfer.

7. International Data Transfers

The Big Catalyst works with clients, contractors, and service providers in multiple countries.

Your information may be processed or stored outside your country, including in the United States, where privacy laws may differ from those in your jurisdiction.

Where required, we use appropriate contractual or legal safeguards for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services and manage client relationships.

  • Maintain business, accounting, tax, and payment records.

  • Respond to enquiries or support requests.

  • Resolve disputes and enforce agreements.

  • Maintain reasonable project archives and backups.

  • Meet legal and regulatory obligations.

When information is no longer required, we may delete, anonymize, or securely archive it.

9. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, transmission, payment system, or storage method is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of certain information.

  • Restrict or object to certain processing.

  • Obtain a portable copy of certain information.

  • Opt out of marketing communications.

  • Appeal certain privacy-request decisions where applicable.

  • Submit a complaint to an appropriate data-protection authority.

These rights may be subject to exceptions under applicable law. We may need to verify your identity before fulfilling a request.

To exercise a privacy right, contact support@thebigcatalyst.com.

11. Business Communications

You may unsubscribe from promotional emails through the unsubscribe link included in the message or by contacting us.

We may continue sending non-promotional communications relating to active enquiries, projects, contracts, payments, or support.

12. Third-Party Services and Links

Our website may link to video platforms, social networks, booking services, portfolio platforms, or other third-party websites.

We do not control and are not responsible for the privacy, security, availability, content, or practices of third parties. Review their policies before providing information.

13. Children’s Privacy

Our website and services are intended for businesses and individuals aged 18 or older. We do not knowingly collect personal information directly from children under 13.

Clients who provide educational content featuring or relating to minors are responsible for obtaining all necessary permissions, releases, and legal authorizations.

14. Changes to This Policy

We may update this Policy periodically to reflect changes in our services, technology, or legal obligations.

Changes will be posted on this page. Where appropriate, we may provide additional notice of material changes.

15. Contact

For questions or requests concerning this Policy, contact:

The Big Catalyst LLC
A Wyoming limited liability company
thebigcatalyst.com
support@thebigcatalyst.com